Customer Help

Our team is always here to assist.

Common purchase queries answered

Orders and Shipping

Typically 1-5 days after dispatch Australia wide. We use multiple courier and postage providers to pick the fastest.

If the order isn’t dispatched, you can update in my account. However if it has already dispatched contact us on 02 6228 1020.

We use different providers. You will be emailed a tracking code if applicable. 

We ship Australia wide. 

We use discreet packaging and attempt to keep the pieces to a minimum.

Your billing details remain confidential with us. Transactions are processed under a discrete corporate name, ensuring privacy and discretion on shared bank statements. This approach safeguards the secrecy of surprise gifts, without any mention of ‘Spice of Life’ or ‘Lingerie Inc.’ on your records.

If you need to swap an item

Returns and Exchanges

If you suspect a mistake please email or call us on 02 6228 1020 with your order number ready.

Mail directly back to us, 
Lingerie Inc, Unit 1 48 Sandford St Mitchell, ACT 2911

This depends on the circumstances and if it’s been dispatched. Best to call us on 02 6228 1020.

Email us with a link to a sold out product to be updated when it will available.

Free shipping

On all orders above $65

Same day dispatch

For orders before 2pm

Proudly Australian

Always will be.

100% Secure Checkout

PayPal / MasterCard / Visa